About ArcticLink.se

The domain ArcticLink.se is owned by thermoinnovation technologies ltd, which is based in Norrbotten, Källvägen 1, Piteå.
If you wish to contact us, please send an email to info@arcticlink.se with your inquiry and contact details, and we will get back to you as soon as possible.

Ordering
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about products, prices, billing, and delivery addresses.
If there is an error in the order confirmation, you should immediately contact us via email at info@arcticlink.se.

Delivery

Our normal delivery times are 7-9 days. Please note! Orders placed on weekends will be shipped no earlier than the following Monday.
If delays in delivery occur (without us having notified you of a longer delivery time), you should contact us at the email address: info@arcticlink.se.

Customers are entitled to free storage of packages at DB Schenker until the third day after arrival at the warehouse. From the fourth day, a storage fee of 11 EURO excluding VAT per day will be charged until the package is collected. This applies only to Home Delivery for businesses.

4. Prices

All prices in the store are listed in EURO and include 25% VAT.
We reserve the right to change prices due to changes in supplier prices, misprints in the price list, and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

5. Right of Withdrawal
When purchasing goods from the website, you as a customer have a statutory 14-day right of withdrawal, effective from the moment you receive an item you have ordered.

5.1 When exercising your right of withdrawal:

You must notify us that you wish to withdraw. The notification should be sent to info@arcticlink.se. Your message must clearly state your name, address, email address, order number, and the items that the return pertains to.
You should return the products to us immediately, and no later than within the statutory 14 days after the notification of withdrawal.
You are responsible for the return shipping, delivery, and condition of the products upon return, so they should therefore be well-packaged and in their original packaging.
We reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the item if used or damaged.

5.2 The right of withdrawal does not apply to:

A custom-made product that has been tailored specifically for you or has a clear personal touch according to your specifications.
Services that have been completed, and where you have expressly agreed that the service begins without the right of withdrawal.
For more about the statutory right of withdrawal, see here.

Complaints and Claims We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we commit to rectifying the error free of charge in accordance with applicable consumer protection legislation. You must always contact us for approval before returning a defective item. The complaint should be sent immediately after the defect is discovered.

6.1 How to proceed with a complaint?

Any defects should always be reported to info@arcticlink.se, stating your name, address, email address, order number, and a description of the defect. If we are unable to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover the return shipping for approved claims. We reserve the right to deny a claim if it turns out that the product is not faulty according to applicable consumer protection legislation. For complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se.

Limitation of Liability We take no responsibility for indirect damages that may arise as a result of the product. We accept no liability for delays/errors due to circumstances beyond the company’s control (Force Majeure). Such circumstances may include labor disputes, fire, war, government decisions, reduced or failed delivery from suppliers. Furthermore, we take no responsibility for any changes to products/product features that have been altered by the respective supplier and other factors outside our control.

Product Information We are not responsible for any typographical errors on this website or for products being sold out. We do not guarantee that the images accurately reflect the exact appearance of the products, as a slight color difference may occur due to the monitor, photo quality, and resolution. We always try our best to present the products as accurately as possible.

Information about Cookies In accordance with the law on electronic information, visitors to a website must be informed for privacy purposes that cookies are used. The information in the cookie can be used to follow a user’s surfing. A cookie is a small text file that the website you visit asks to save on your computer to enable various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Authority’s website.

Personal Data By shopping at arcticlink.se, you accept our data protection policy and our handling of your personal data. We care about your personal privacy and do not collect more data than necessary to process your order. We never sell your data to third parties without legal basis. arcticlink.se is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and in cases where you have opted for newsletters or promotional offers – to tailor marketing to your individual needs.

• Below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
  
  

• 10.1 What is personal data?
  Personal data is any information that can directly or indirectly be associated with a physical person.

  10.2 What data do we store?
  To manage your order and respond to inquiries related to your order (customer service), we store your first and last name, address, telephone number, email address, IP address, and purchase history.
  Your data is stored as long as we have a legal basis to process your data, such as fulfilling the contract between us or complying with a legal obligation, for example under the Accounting Act.

  10.3 Legal Basis
  In connection with a purchase, your personal data is processed to fulfill the contract with you.
  Marketing, promotions, and similar communications occur after consent from you.

  10.4 What data is shared and for what purpose?
  10.4.1 Payment Provider
  When making a purchase, information is shared with our payment provider. Stored information includes first name, last name, address, email address, and telephone number. If you choose to pay by invoice, the social security number is also stored with the payment provider. The information is stored to facilitate the purchase and to protect against fraud.
  The payment providers (payment services) we use are: Klarna.

  10.4.2 Shipping Companies
  To deliver your orders and complete our contract, we must share specific information with the shipping company and sometimes our supplier. The information shared with the shipping company/supplier includes first name, last name, and delivery address details. Email address and/or mobile number may also be shared with the shipping company for notification purposes.
  The shipping companies we work with are: Postnord and DHL.

  10.4.3 Newsletter
  If you have subscribed to our newsletter, first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
  We use MailChimp for sending newsletters.

  10.5 Right to Access
  You have the right to obtain extracts of all the information about you held by us. Extracts are delivered electronically in a readable format.

  10.6 Right to Rectification
  You have the right to ask us to update incorrect information or complete information that is incomplete.

  10.7 Right to be Forgotten
  You can request at any time that data about you be deleted. There are few exceptions to the right to erasure, such as if it needs to be retained to fulfill a legal obligation (e.g., under the Accounting Act).

  10.8 Data Protection Officer
  arcticlink.se is responsible for storing and processing personal data in the online store and ensures compliance with the rules.

  10.9 How we protect your personal data
  We use industry standards like SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information, such as personal data and passwords, securely.

  Changes to the General Terms
  We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with an order or visit to the website.

  Dispute and Choice of Law
  In the event of a dispute that cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission’s platform for online dispute resolution, see http://ec.europa.eu/consumers/odr.
  In case of a dispute, we follow the decisions from ARN or equivalent dispute resolution bodies.
  Disputes concerning the interpretation or application of these general terms shall be interpreted in accordance with Swedish law.